The user-buyer has the right to return the products he bought and to request their replacement in cases where with proven fault of our company products delivered other or substantially different from those requested in the order and in any case if a defect is found in the product was sent. Our company is responsible for compensation in case of a defect only if it has been caused by our fault, in which case it is not responsible for minor negligence.

In these cases, the buyer user has the right to return the products within fourteen (14) calendar days of receive of the product and to request either replacement with another product and / or products up to the amount of the price paid or with additional price if he wishes, or to request the payment of the price he paid during the purchase plus the shipping costs charged by our company. In case of return of an order where the payment has been made by  Credit / Debit Card or Paypal, the refund is made within ten (10) working days by depositing a bank account of the user who must notify our company.

In addition, in all cases the product to be replaced must be accompanied by the original receipt of purchase. For all the above cases the products to be replaced must be in the condition received by the user - buyer, not used, be complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents that accompanied the product.

The user must contact by phone at 210 4205890 or by email (info@inoxstores.com) with our company, to inform about the return and the necessary instructions will be given to complete the process.

The refund will correspond to the price of the product / products you purchased and the initial shipping costs, if any (excluding additional costs, due to your choice to use a delivery or payment method other than the cheapest standard delivery method, which we offer).

Inoxstores.com reserves the right to withhold the refund until they receive the products back or until the consumer provides proof that they have returned the products.

Order cancellation can be done before the order is completed, during the electronic order process by removing the quantities of products from the shopping cart and clicking on the delete button. Immediately after the completion of the order and the payment of this price and if our company has not yet invoiced or shipped the product, the buyer can call (0030) 210 4205890 as soon as possible and our company will cancel the order . In case an order has already been invoiced but has not been shipped, then the buyer can contact our company at the above phone with the details of your order. In case it has been invoiced and shipped, then the buyer must follow the withdrawal procedure. For the return of the price that has already been paid, the refund is made as mentioned above in the refund process.

In any case, we recommend that the buyer contact our company to inform them about the options and the process to be followed.

The return address of the products is:

Papastratou 10 & Chaidariou 13, Piraeus, P.C. 18545

Tel. (0030) 210 4205890     

Email: info@inoxstores.com